Return and Refund Policy
Returns, Refunds & Exchanges
We want you to be happy with your purchase. If something isn't quite right, here's how returns, refunds, and exchanges work for orders shipped to Australia.
Important Information:
-
Return Window: 30 days from the delivery date
-
Restocking Fee: None
-
Refund Timeline: Processed within 7 days after we receive your return
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Return Shipping Costs: The customer is responsible for return postage
This policy is subject to our Terms of Service .
How to Return an Item
Step 1 – Contact Us
Please email support@millermelbourne.comwith your order number and the reason for the return.
Returns without prior approval will not be processed.
Step 2 – Follow Our Instructions
Once your return is approved, we will provide you with the required return address and shipping instructions.
Step 3 – Package Carefully
Please ensure the item is securely packaged to prevent damage during transit.
Note:
Return shipping costs are the responsibility of the customer.
We want you to be happy with your purchase. If something isn't quite right, here's how returns, refunds, and exchanges work for orders shipped to The United Kingdom.
Important Information:
- Return Window: 30 days from the delivery date
- Restocking Fee: None
- Refund Timeline: Processed within 7 days after we receive your return
- Return Shipping Costs: Customer is responsible for return postage
This policy is subject to our Terms of Service .
How to Return an Item:
Step 1 - Contact Us:
Email Support@redfordlane.com with your order number and reason for the return. Returns without prior approval will not be processed.
Step 2 - Follow Our Instructions:
Once your return is approved, we'll provide you with the necessary shipping details and return instructions.
Step 3 - Package Carefully:
Pack the item securely to avoid damage during transit.
Note:
Return shipping costs are the responsibility of the customer.
Return Eligibility
You can return eligible items within 30 days of delivery. To initiate a return, please contact us at Support@redfordlane.com . Items must be unused, unworn, and returned in their original packaging with all original tags attached. Returns requested after the 30-day period will not be accepted.
Refunds
Once we receive and inspect your returned item, we will issue a refund to your original payment method. This process typically takes up to 7 days. No restocking fees will be applied.
Exchanges
If you would like to exchange an item, please contact us at Support@redfordlane.com with the details of your request. We'll assist you with the exchange process.
Order Cancellations
If you need to cancel your order, reach out to us at Support@redfordlane.com as soon as possible. We'll do our best to accommodate your request, but please note that cancellations cannot be guaranteed once the order has started processing.
Items Damaged or Incorrect?
If your order arrives damaged or incorrect, please send a photo and details to Support@redfordlane.com . We'll make arrangements to send you a replacement or the correct item as soon as possible.