Frequently Asked Questions

What is the order cut-off time for same-day processing?

Orders placed before 4:00 PM (AEST) are processed the same day. Orders placed after 4:00 PM (AEST) are processed the next business day.

How long does it take to process and ship my order?

Orders are typically processed within 1-3 business days (Monday - Friday). After shipping, delivery usually takes 4-7 business days (Monday–Friday).

How long will it take to receive a refund after I return an item?

After we receive and inspect your returned item, the refund will be processed within 7 days to the original payment method.

What should I do if I want to return my order outside the return period?

Returns must be initiated within 30 days of delivery. After 30 days, we are unable to accept returns.

Are there any restocking fees for returns?

No, we do not charge restocking fees. You will be refunded in full once your return is processed and approved.

Free Shipping
Enjoy free shipping across Australia on all orders. No minimum spend, no surprises at checkout.

30-Day Easy Returns
Did your mind change? No problem. You can return your order within 30 days of delivery

Friendly Customer Support
Our team is here to help. Available Monday to Friday, 9:00am – 5:00pm (AEST)